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A Aldelia está a recrutar um Supervisor de Serviços para Maputo, em Moçambique.
QUALIFICATION, EXPERIENCE & COMPETENCIES FOR THE ROLE
- Minimum Required Qualifications– Qualified Artisan (Mechanic in relevant Trade) e.g. Diesel Mechanic/Earth Moving Equipment Mechanic.
- Minimum Required Experience– Minimum 5 years post-Apprentice/Learn-ship Experience standing in as Supervisor or as Team-leader on a number of occasions or being a Service planner for at least 2 years.
KEY ACCOUNTABILITIES:
- Achievement of cost Centre financial targets and Key Performance Indicators (KPI’s);
- Effective control of cost Centre expenses
- Planning, scheduling and monitoring job progress and Work-in-Progress (WIP) by using an appropriate planning system (In small operations only where are no planners to fulfil this function);
- Achievement of a team environment that enables maximum productivity and profitability;
- Building a High Performing Team;
- Performance management of team;
- Competency development of team (including 1-hr training);
- On-the-job supervision;
- Staffing & Safety of team and environment;
- Ensure effective communication between team and management;
- Ensure service work is carried out in compliance with quality standards (OEM Guidelines);
- Apply COMPANY leadership philosophy;
- Apply Warranty policies and procedures; this includes Warranty decisions and Service investigations;
- Managing Customer Relationships and Information;
- Maintain all levels of standards and procedures as per company standards and contamination control standards;
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